Notifications Overview

Notification Must read tips

Turn on emergency bypass for text alerts

If you are a contact for an EAP, we recommend enabling emergency bypass. This will ensure you are notified of EAP activations even if your phone is silenced. Here are the steps:

  1. Create a contact such as "EZ-EAP Alerts" for 888-608-1261
  2. Select the "text tone" field
  3. Toggle on emergency bypass and select your preferred text tone
Turn on emergency bypass for text alerts

Check Your Focus Settings

Ensure your phone settings will not block notifications. Focus settings like "work" and "sleep" allow users to block notifications from apps and contacts. Here are the steps to ensure EZ-EAP notifications will not be blocked:

  1. Go to your device setting and select "Focus"
  2. In each focus setting allow notifications from the EZ-EAP App.
  3. In each focus setting allow notifications for your "EZ-EAP Alerts" contact as a person.
  4. In each focus setting allow email notifications if you have enabled them and wish to receive them.

 

Check Your Focus Settings

Allow Push Notifications

When logging into EZ-EAP on your mobile app, your device will ask if you wish to allow push notifications. Ensure you select "allow." This can also be edited in your device settings.

Allow Push Notifications

More Questions?

Email us at Info@ezeap.com

More Questions?

Notification Types

Push Notifications:

Push notifications are alerts sent by the mobile app. Push notifications are automatically enabled for all admins and viewers of an EAP who allow for push notifications in their device settings.

 

Email Notifications:

Email notifications are optional for all admins and viewers. Email notifications are default enabled. Admins and viewers can disable email notifications by either changing their default preference in their profile page, or individually for an EAP in the EAP options. 

SMS Notifications:

SMS or text notifications are optional for all users. To receive SMS alerts users must be entered as a "Contact" for each EAP. Contacts will receive text alerts upon EAP activation and deactivation. Text alerts are sent to the phone number linked with the contact profile. Standard messaging and data rates may apply.